Privacy Policy

Information We Collect

• Account details such as name, email, phone number, and profile information.
• Session and usage data including chat messages, call metadata, and appointment history.
• Payment and wallet transaction records processed through our payment partners.
• Technical data such as device type, browser, and IP address for security and fraud prevention.
• Product analytics events (via Amplitude and Google Analytics) such as page views and funnel actions. Message content and clinical answers are not included.

How We Use Your Information

• To connect you with licensed counsellors and deliver counselling services.
• To process wallet top-ups, session billing, and refund requests.
• To send service notifications, appointment reminders, and support responses.
• To improve platform safety, detect abuse, and comply with legal obligations.
• To understand product usage and improve YouMat (analytics).

Data Sharing

We do not sell your personal data. We share information only with counsellors involved in your sessions, infrastructure providers (such as Supabase, payment gateways, and Amplitude and Google Analytics for product analytics), and authorities when required by law.

Your Rights

• Access and update your profile information from your account settings.
• Request deletion of your account by contacting support, subject to legal retention requirements.
• Opt out of non-essential email notifications from your email preferences.

Contact

For privacy-related questions, email youmatinfo@gmail.com or open a ticket at /support.