Fix video or audio problems in a session
Check permissions, your connection, and your browser to restore call quality.
2 min read
- Confirm camera and microphone permissions are allowed.
- Check your internet connection and move closer to Wi-Fi if possible.
- Close other apps or tabs using the camera or mic.
- Switch to a modern browser (Chrome, Safari, Edge, or Firefox) and refresh.
You can switch a video call to voice or chat mid-session if your connection is weak.
Related articles
Didn't find what you needed?